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PRIVACY POLICY

Last updated: 29 March 2026

1. Introduction

Coolbest Aircon ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coolbestaircon.com, contact us for services, or engage with us in any other way.

We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore. By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, phone number, email address, and residential or business address when you contact us for a quote or book a service.
  • Service Details: Information about your air conditioning units, property type, and service requirements.
  • Communication Records: Messages sent via WhatsApp, email, phone calls, or our website contact form.
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To provide, maintain, and improve our aircon servicing and repair services
  • To respond to your enquiries and provide quotes
  • To schedule and confirm service appointments
  • To send service reminders and follow-up communications
  • To process payments and issue invoices
  • To improve our website and customer experience
  • To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

  • Service Partners: Trusted subcontractors who assist in delivering our services, bound by confidentiality agreements.
  • Payment Processors: Third-party payment services for processing transactions securely.
  • Analytics Providers: Tools such as Google Analytics to help us understand website usage patterns.
  • Legal Authorities: When required by law, regulation, or legal process.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Service records are typically retained for a period of 3 years after the last service date.

7. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw your consent for us to collect, use, or disclose your data
  • Request that we stop sending you marketing communications

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: